Frequently Asked Questions
Everything you need to know about bringing quality craftsmanship to your home.
What is the typical shipping timeframe for furniture orders?
Most of our handcrafted pieces are shipped within 2-3 weeks. Custom orders may take 4-6 weeks depending on the complexity and current production schedule.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for larger furniture items. This includes room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on standard decor items within 30 days of delivery. Items must be in their original condition and packaging. Please note that custom-built furniture is non-refundable.
Are your wood products sustainably sourced?
Sustainability is at our core. We source our timber from certified sustainable forests and utilize reclaimed materials whenever possible to ensure environmental responsibility.
Can I request a custom finish or size for a specific piece?
Absolutely! We specialize in custom solutions. Please contact our design team via the 'Custom Quote' page to discuss your specific dimensions and finish requirements.
How do I care for and maintain my Front Porch Properties furniture?
We recommend using a soft, lint-free cloth for dusting and avoiding harsh chemical cleaners. For solid wood pieces, maintaining a consistent humidity level in your home will prevent natural expansion and contraction.